Refund policy
Something wrong with your order? Email jekka@jekkawilde.com with your order number and the details.
This policy applies to purchases from this store. It does not limit your rights under applicable consumer law.
CHANGED YOUR MIND?
You may request a return of eligible physical products by contacting us within 14 days after delivery. Send the goods back within 14 days after notifying us.
You pay the direct cost of return postage and suitable packaging for a change-of-mind return. We do not provide free return shipping for these returns. Contact us for the correct return address and instructions before sending anything back. Do not send returns to a printer or fulfillment partner without checking with us first.
For voluntary returns, items must be in resalable condition. Original delivery charges are not refunded unless required by law.
Where statutory withdrawal rights apply, you may inspect an item as you reasonably would in a shop. Where legally permitted, we may reduce a refund for an actual loss in value caused by handling beyond that inspection. Missing original packaging does not automatically remove your statutory rights.
SIGNED & PERSONALIZED BOOKS
Books personally inscribed to a named recipient or otherwise genuinely personalized may be excluded from change-of-mind returns where permitted by law.
An author's signature alone does not make a standard signed edition personalized. Standard print-on-demand production alone does not remove statutory withdrawal rights.
These exceptions do not remove your rights if the item is faulty, damaged, or not what you ordered.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please contact us promptly with your order number and a description of the problem. For visible damage, defects, or an incorrect item, you must include clear photos showing the item and the problem, along with photos of the packaging if available. Keep the item and packaging until we confirm the next steps.
If you cannot reasonably provide photos, the problem cannot be photographed, or your order never arrived, contact us so we can arrange another reasonable way to verify the issue.
If your item arrives damaged or defective, or we send the wrong item or misdirect it through our error, we will arrange a replacement or another remedy required by law at no expense to you. If we need the item returned, we will cover the reasonable return cost.
The change-of-mind return window does not shorten your statutory rights concerning faulty or misdescribed goods.
OTHER VOLUNTARY-RETURN EXCLUSIONS
We do not accept voluntary change-of-mind returns for apparel, jewelry, drinkware, sale items, or gift cards. These exclusions do not remove mandatory cancellation, refund, or faulty-goods rights.
DIGITAL PRODUCTS, WHEN AVAILABLE
We do not offer voluntary change-of-mind refunds for digital products. This does not limit your legal rights concerning faulty, misdescribed, or incorrectly supplied digital content.
Where required for immediate digital delivery, we will ask for your express consent to supply the content before the cancellation period ends and your acknowledgment that the withdrawal right is lost once supply begins. We will confirm that consent with your order information. Without the required consent and acknowledgment, any applicable statutory withdrawal rights remain available.
These digital-product rules apply only to the digital items in your order. If you buy physical and digital products together, your return and cancellation rights for the physical items remain unchanged. Any required consent to immediate digital supply will be requested only for digital purchases, separately from general acceptance of our shop terms.
EU/EEA & UK WITHDRAWAL RIGHTS
Where applicable, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. You then have 14 days to send the goods back. Exercising this right does not depend on our approval.
You pay direct return postage for a change-of-mind withdrawal.
You may inspect the goods as you reasonably would in a shop. Where legally permitted, we may reduce your refund to reflect an actual loss in value caused by handling beyond that inspection, including customer-caused damage. We will explain any deduction. We do not charge a restocking fee for exercising a statutory withdrawal right.
For a qualifying withdrawal from the whole order, we refund the original standard delivery charge. Additional costs for an optional express-delivery upgrade are not refunded beyond the standard delivery amount.
Applicable exceptions for genuinely personalized goods and digital content still apply.
REFUNDS
We inspect returned goods before completing the refund. For eligible voluntary returns, we process refunds within 14 calendar days after receipt.
If you return an item with damage caused by your handling beyond reasonable inspection, your refund may be reduced, where legally permitted, to reflect the actual loss in value. Any deduction will be explained and based on the item’s condition, rather than an automatic percentage. We will not deduct for the original damage or defect that caused a valid claim.
For statutory withdrawals, we refund without undue delay and within the applicable legal deadline, normally 14 calendar days after your cancellation notice. Where permitted, we may withhold the refund until we receive the goods or evidence that you sent them back, whichever comes first.
Refunds go to the original payment method unless another lawful arrangement is agreed without additional cost to you. Your payment provider may need additional processing time.