We want to make sure your experience in the Jekkaverse is as wonderful as possible. But with all this amazing technology comes some issues. If you don’t see your issue & solution below here, please contact jekka@jekkawilde and we’ll be glad to assist you further.

My books haven't arrived yet. What's the deal?

To help reduce her carbon footprint, Jekka's physical books are printed on demand. Buying them directly from the author means they'll take a hot minute to be printed and shipped from her publishing partner. Jekka is picky about who prints her books, and she promises the wait will be worth it once you see the quality, which is overall MUCH better than a certain billionaire-owned company that sells books. But we're not naming names.

Buying signed copies? Orders will be beautifully wrapped, packaged with TLC, and shipped on Mondays.

• Note for December orders: Jekka will do her very best to get shipments out ASAP throughout the week, but she's not Amazon--it's just her, Mr. Wilde, and a bunch of dogs running the show. 😂  The later it gets in the month, the longer your order will take to arrive.

 

 

  

I didn’t receive my e-book(s)

If you missed the link to download on our confirmation page, don't worry! Just after you received your emailed receipt you should have received an email from help@bookfunnel.com. If you did not, check your junk/spam folder.

Alternatively, you can login or create an account with BookFunnel where all your purchases will be if you use the same email address you used at check out. Click here to be redirected to their site. 

If you didn’t receive a receipt and don’t see the purchases in your BookFunnel account, there’s a good chance you mistyped your email at checkout. Please email jekka@jekkawilde with the correct email address and name you purchased the book(s) under and we can resend the links. 

I found my Download link but when I click on it, it says it has expired

Links are only active for 2 weeks from the date of purchase due to BookFunnel's policy.  If you email help@bookfunnel.com they are able to reset the links for you. Bookfunnel can easily help you when you contact them with your order number & email address you used to purchase the books.

 

I clicked on an ad and thought I was getting a discount, but it’s not there when I check out. 

A couple of things could have happened here. 

1. Many of the links in our ads are specific to the deal offered. If you removed 1 or more of the items from the cart,  it may no longer be available for the discount.
2. If you’ve come to our store before, this could be a cache issue on your browser. We suggest trying the link in a private/incognito window to complete your purchase.  OR, try clearing your cache from your browser's settings 

 

I keep trying to buy your books but the page says "Try Again Later"

We hear ya! Our store is hosted on the Shopify platform. They have informed us that customers may be experiencing an error that reads " Too many attempts: Please try again in a few minutes." At times, this error message can occur between selecting a shipping method or when executing credit card payment.

Sometimes, frequent testing at checkout will trip a system that they have in place to protect the merchants accounts from bot-like behavior. 

You can attempt to use a different browser, or clear your cache and cookies from your browser’s settings. 

Shopify has let us know they are actively working on fixing this issue. If you experience this, please email jekka@jekkawilde with a screenshot showing this error that covers the entire page including the bottom. There should be a request ID at the bottom that we will need to forward to Shopify to continue to troubleshoot this issue.